Customer Testimonials
Had an easy experience with Alejandro Monterroso would recommend. Thanks again everybody from Volkswagen Covina.
The dealership is great. They have a good selection of cars, and the people are all friendly. The parts and service crew are top notch!
Service & professionalism were excellent and job was completed in a timely manner! Very pleased with the work completed!
Seems like my car is fixed. Not sure what they did, but it seems like it's fixes
Patience and offered different ways to get the car. Anoushe was very nice and supportive
Kevin is good to manage but the sales Anoush Sahakyan is not, when my new VW Jetta had problem to call, she did not respond to assist.
Nour and David helped us out getting the ID.4 lease deal with a competitive price. They are very helpful and polite. Also signing paperwork electronically is very convenient comparing to the traditional way.
Great service. I bought two cars from here and have been a customer for 11 years. I always look forward to bringing my car in for service. Everyone is very nice and helpful.
Great service, I am very impressed with the service and dealership. Thank you so much for your help.
Great people. Been getting the car serviced there for almost 10 years, again great people
Jesse is a trustworthy employee that I appreciate being able to work with over the past decades.
I got my car from them , everyone was very helpful to me , especially anoish, whenever i have any question, she is always there to help me out, amazing staff !!
I liked the videos feedback that the technician sent out. Very thorough and well thought out.
The service was completed in a proper amount of time, and the service man were courteous
I worked with Nour, she is an absolute boss at her job. Coming in with a trade and not making things easy on my end she still managed to make me feel I was in good hands. Worked with what I gave her and got me the best deal and in a car I love! Along with help from Kevin and Ali, everyone was so incredibly nice and not pushy.
Great personal of Covina vw to help me as client I definitely recommend them!
This dealership was very friendly and super helpful. They worked with me to help me get the car I was looking for and I’m thankful for them.
Fixed my car when they said they would and fair pricing compared to other shops
Nour was absolutely the best! great customer service. Friendly, flexible, professional, and knowledgeable. Would definitely recommend Nour.
Everyone was helpful and maxing
Quick and easy service. Best dealer around.Manny is great ,he helped me, my cars needs.
Friendly and helpful. Had a dead battery and no appointment and they were able to get it done fast.
Great customer service! It was easy to set the appointment and once done, the service team gave me great updates.
Great customer service. Communication was awesome and I was very pleased with the service all around.
Great customer service. Staff listened upfront and helped find the right car for our needs. Didn't try to push any particular model/car - truly looking out to find us the best solution. Came with a fair price out of the gate. Great team all around!
Amazing work fast & efficient best customer service!
Thank you very much for your quick and friendly service! I’ll be returning for all my Beetle needs. Thanks, Charles, for your help.
Outstanding customer service all around. Very customer centric dealer.
The staff at Covina Volkswagen are amazing. They are my preferred service center for my vehicle because of the great communication and wonderful customer service.
Got a super sick truck that’s clean for not too bad of a price too. They were willing to negotiate too and fair. Love the car
Son buenos vendedores primero tratan de venderte un carro pero algo pasa con el carro que viste y terminas comprando otro
The people at this dealership were great. Anoush was very friendly and transparent with everything that was being discussed, answered all our questions clearly and did all she could to get us a rate and price in our budget. Ali in finance was great too and we left feeling like we got a good deal.
Ruben and entire staff very helpful and courteous. Love the new new vw bus we saw being unloaded
I walked in just to look but they were determined to get me in a car and the team came together to give me the best deal I could receive. I appreciate it
Super helpful, the were very supportive and understanding of ou needs. We knew what we wanted and they helped us get my wife's new car.
Delivered on there promises Finance was great
It is always a pleasure to visit Covina Volkswagen, their customer service is truly the best! Awesome , service manager Manny, his service advisors, Jesse, Ruben, and Charles. Most importantly the knowledgeable technicians, Pete, Chris, and Emilio!! Great job as always, keep up the excellent work!!
The service was great & the employees are super helpful. It’s definitely a family oriented place with awesome service. Thank you to all, especially the technician.
Helpful staff vey clean and organized service waiting area great communication Detailed information on the invoice
I bought the car from this dealership, and I felt comfortable with the sales people and the dealing process. Took it to my first service and car was ready within the time I was told it would be ready.
I am not surprised, I always expected that VW dealers were amazing. I have just confirmed that. Incredible service, they received the car immediately. Car was delivered on time and in perfect shape. I am very pleased and will highly recommend this VW dealer. Thanks
Amazing service fast and reliable. The team was detailed in their findings!! Great experience
you guys did a great job with our 3 cars! great service as always and very professional
Everybody was very friendly and corrected the issue with my car… Grateful for this wonderful dealership
(Translated by Google) It was very easy and they smoothed me out a lot thanks to all the hooves that helped me, they are excellent and very kind 👋🏼😎👍🏼 (Original) Fue muy fácil y me alisaron mucho gracias a todas las pezuñas que me ayudaron son excelentes y muy amables 👋🏼😎👍🏼
Friendly. Knowledgeable. Trustworthy. Timely. They don't just tell you the details, they show you!
The team here is amazing! Thank you to Derron, David, and Ali they were absolutely fantastic their customer service was top notch. My husband and I came in and bought a golf R today. We have owned many cars but this has been the easiest and most pleasurable car buying experience. We will definitely be back in future and recommending our family and friends.
Service is amazing and Charles is very nice guy. He’s doing a good job all the time.
Manny took care of us and got our previous issues. Taken care of very happy with the outcome. Thank you very much Manny keep up the five star service.
Crisp clear communication Easy to connect and access information and schedule Very flexible in helping me
Fast, friendly service. See you in the future for all needs. Vw cars are the best.
Very professional and efficient. Service completion on time. Assisted with setting up some of the features that I was not familiar with originally.
Ruben was an awesome service advisor, he got me set up with an appointment really quick and was very courteous and helpful! I enjoyed the quick service and that my car was ready before the end of the day.
2nd time buying a car . I knew was I was looking for a used car with low miles n a good reputation . Luckily I had Covina VW to help me with my new car . I will say they gave me the best service possible and I am happy with the deal and savings I received . I feel a lot of joy and happiness driving my new Jetta
The mechanic Kelly me informed throughout the whole process and even had car washed. Waiting time was a little too much. I know it wasn't jiffy lube but waited a while. Those chairs in waiting area looked chic but arm rests would be nice
excellent customer service Ruben was a joy to work with very communicative will definitely continue to service my cars here
We are so happy great customer service very professional and very kind. Thank you all. Regards, Jesus y Francisco
Everybody is friendly at this dealership.... It doesn't matter if you were there for service only.... I admire the team effort.
David was super friendly and very helpful throughout the whole process. Definitely would recommend anyone to work with him
I can’t stress how amazing the customer service is at this location! Ali, Matt, and Anoush were so very helpful and supportive when purchasing my first new car! I highly recommend coming here!
Their staff is amazing, communication is outstanding and their quality of work has always been exceptional
Always a pleasure. All so helpful and informative. Got my BABY beetle, 2006, back. Just beautiful!
Good Customer service and friendly people
Covina VW provides excellent customer service. The team is extremely responsive. They are honest and transparent with what services your car needs. I was extremely pleased with their services.
Covina VW & its service department are always on point Jessie, Charles and Ruben are always professional and knowledgeable.
Great communication with the team from VW Covina. Charles was so nice and helped us with any questions we had regarding our service.
The Service Advisors are the best in the business. True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy VW. The buying experience is one day. The service experience is over a period of years.
Just got my first Bug ever!!! literally my dream car <3 The experience was beyond what I thought buying a car would be like, Hector Salazar was extremely welcoming showing me around and all the options available making sure I was positive I made the right choice, an amazing cars sales man and individual for sure! With all the paper work, Ali in finance made every step easy to understand and was so much help as well with all the paperwork. Thank you so much for making the whole experience so smooth and memorable I absolutely love my car!!
Our experience while shooping for a new car was beyond what we expected. Hector Salazar is an amazing person as well as an amazing car sales man, he helped us with every step of the way. And Ali in finance also an Awesome person he made sure we understood every step of the finace part and helped us get financed. Thank you for making this an amazing experience
Very nice and friendly people, David was excellent. Never felt like I was under pressure to buy a vehicle. I would recommend them for your vehicle needs.
Staff is always courteous & helpful & professional. Location is always maintained clean & welcoming. Staff always works to accommodate appointment service time as much as possible.
Very nice sales people and hacter our salesman was outgoing and friendly and made us feel comfortable we would definitely come back to Covina Vw
They were great and the team was able to work with us on our next lease.
Very good service and quality service from the person vw I will back again for buying
Covina VW Service Dept. replaced the fuel pump, sensors and the battery on my '05 Turbo Beetle. Service Consultant Ruben Sandoval handled everything, from check in to delivery, with courtesy and professionalism. All the work was completed promptly and within the estimate. Thank you Ruben and thanks to everyone who took TLC of our bug!
As always the service was excellent. Ruben Sandoval has been helping me for years when I take my 2009 VW bug in for servicing. He gives me the information I need about the things making my poor old bug sick. I really appreciate the rides to and from the dealership as well as calls for updating me on the issues. This is very helpful as often you have to get parts sent in as this is also an old manual transmission. I really love the service I have received.
Great Customer
Awesome people and service they are family to us they help us what we need 🖤👍
Charles from service department , he took care of all the issues I had with my car. thank you.
Service was excellent. I made an appointment, dropped off my car and got a callback with 2 hours regarding service that was needed. I got another call a few hours later stating what work was done and that my car was ready to be picked up.
Easy of scheduling appointment, quick service drop off. They keep you informed on vehicle status. Overall great experience.
Excellent service! Thanks Nour and Kevin.
Efficient service and great customer service and communication by Charles and the team. Detailed information about what needed to be done and delivered before the estimated time
The service team took care of my car in less time than eXpected! Charles is always very helpful and nice as well as the service manager, Manny. I prefer to drive there, from Pasadena, because of the excellent service.
The experience was outstanding. Everyone was super professional. Everyone carefully and mindfully explained every step through the process.
Got my daughter's 2009 Bug up and running in practically no time! Rubin and Manny were accommodating and made our process easy.
Eddie, Ali and Shawn are excellent. Much better management now compared to before.
I was stopping by to only visualize & test drive a car I was eyeing , but turns out I left with a brand new car that day. Thanks to their unmatched customer care & support.
I had a great stress-free experience.
I want to take a moment to express my deep satisfaction with the outstanding service I received at the Covina Volkswagen dealership service department. Today, I brought in my 2023 Volkswagen Taos for its 10,000-mile maintenance, and I couldn't be more pleased with how everything was handled. From the moment I walked in, I was greeted by a service consultant named Charlie Liautaud, who immediately impressed me with his professionalism and customer service skills. Despite my car being overdue for the 10,000-mile service, Charlie took the time to thoroughly explain the situation to me. Unfortunately, my complimentary service package had ...
Ruben Sandoval is a very informative and friendly service advisor. The technician provides a walk around service inspection of your vehicle showing your tires, brakes etc and the tech Rick Castro was very thorough which was comforting, my GLI was in great hands. And upon pick up, the Service Manager, Manny Montanez greeted me and asked how my visit was. Overall a great place with friendly and knowledgeable staff, 10/10 recommended!
Having been to another Volkswagen dealership in the area that has horrible service, I had an extremely pleasant experience taking my car to Covina Volkswagen. Esmeralda helped me make an appointment with Ruben, their service advisor, who was way more knowledgeable about the issues I was having with my VW and made service easy. Not only that, but my car was ready *the very next day*. There was also a clean waiting area with nice amenities. Shoutout to their technicians, Covina VW is now my dealership of choice and I wholeheartedly recommend them.
Ruben in the service department is one of the nicest most helpful people. He always goes above and beyond when answering questions and assisting with any trouble I have.
We had a great experience here. We were looking at car options for our daughter. Crazy to think a new car is cheaper than a used one, but welcome to inflation. However, that said Omar and the team at Volkswagen made the experience quick easy and fair. You can’t ask for more when purchasing a vehicle.
Caleb was very respectful and kind. I hope I get to get a car here!
Reliable and prompt service staff. Highly recommended
All agents and supervisors whom assisted in maintaining my car are so personable and professional, great customer service
Great customer service