Customer Testimonials
The experience was great. The staff was absolutely amazing! I truly appreciate all they did you accommodate myself and my father.
Covina Vw always did me right luv the Beetles that I bought I always Happy 🖤
Good service
Thank you Covina Volkswagen, the help I received over the phone and finally in person with Nora. She has the best communication skills over the phone and in action. She was a great host and honest about everything from start to finish. She took the time to share all of my options that worked best for me and her team. Her great sense of humor and professionalism is a great balance that made me stick it through. Shout out to Ali from finance management who worked diligently and meticulously on my deal. His patience, attention to detail and kind conversation ... Read More Google - May 12, 2025
Hidden additions to vehicles and pricing. Poor follow through. Didn't feel like they had my families best interest in mind.
Good customer service and a great parts and service department have been with them for almost 7 years
Love coming here, the staff is great, they always recognize me and my car and they work hard to take care of us.
I was provided excellent service. Ruben and Charles are my guys! I've been loyal to Bozanni/Covina VW for 10 years
From David -sales- to Ali -finance- the entire experience was smooth, as friendly as required and efficient. By that I mean quick and respectful enough considering past experiences : I traded my old car and got the new 2025 Taos SE for the price that I expected, as recommended by the VW online "build" form, all without the usual exhausting back and forth négociation. 5 stars for sure!
Probably in my top 2 best car buying experiences: from sales to finance, everyone delivered with simplicity, efficiency and the right amount of genuine concern.
Great experience great staff very easy to work with will do business with them again and refer family and friends
Ruben always is making sure my car gets the necessary service to keep it in tip top shape.
The service manager, service coordinator and tech were very thorough and profession. Amazing and outstanding service.
Im so happy to chose Volkswagen like my dealer ship . It's nice place , clean and great customer service. No complaints at all.
Excellent service and knowledgeable professional. Will continue to go there for service. And recommend to friends and family.
Efficient. No pressure. Informative and accomodating Most often able to get us in quickly and done quickly . No worries about ride arrangements for pickup
Very friendly and professional Clean environment and knowledgeable employees I would recommend Covina Volkswagen to anyone who has a Volkswagen, they can trade it on a new one or they can just have it serviced
Great experience all the way around
Charles is an excellent advisor my family has been doing business with him for more than a decade, a man's man
Great service, nice and caring employees. They did everything they could to help me out and send me home in the perfect vehicle for me and my kids. A big thank you to David and the Covina Volkswagen team🥳🤝
They are simply the BEST! Ruben and the Team did an awesome job
Great Customer service!
Ruben was great. No issues at all. Clearly explained everything to me. Always attentive to my needs
Ruben in particular, has consistently been very helpful every time I’ve been there. The Covina VW service department has overall greatly improved the general experience of being a first time VW owner.
I can always trust they are looking out for my best interest and respect my choices about services to be rendered.
Excellent service and maintenance service dept. Mr. Ruben, again, provided an excellent customer care, as usual. Thank you
Mr. RUBEN knew what my vehicle needed Mr Ruben has been providing an excellent service
They offered me a courtesy ride, I declined it but the thought is what counts
Full experience through Covina Volkswagen was excellent. I was unsure if I was fully ready to commit to a new car but after weighing the pros/cons including current used car prices, I decided to go ahead with purchasing my first new car, a 2025 Jetta Sport. Every single person that I dealt with from Boyd my initial salesman, to Nour the sales manager, and Ali in financing were patient and kind during all of my indecisiveness (Thank you all). I did not feel like I was being pushed or persuaded at any time, they layed out all info and gave ... Read More Google - Apr 23, 2025
Excellent service! Anoush was awesome !
Very professional and fast, high quality service. Would recommend for any Volkswagen purchase in Covina.
Very good
I will only take my vehicle to Covina Volkswagen for all maintenance and service. The service is exceptional!
Charles had helped me as well as a girl (didn't get her name). Both had been great!
VW Covina offers a fantastic and positive car shopping experience. Noah is the friendliest and very honest car salesman I have ever met. His communication is steadfast and efficient. I was driving 1 hour away to shop at VW Covina and Noah made sure that the car I was driving up to see and purchase, was available and Noah did all he could by quickly responding to all of my questions before I arrived at the dealership. Noah’s transparent, friendly communicative demeanor is why I drove 1 hour away to test drive the car I wanted, and actually purchase it. Noah ... Read More DealerRater - Apr 16, 2025
Great customer service. Anoush was very helpful and so was her manager Shaun.
Great professional service EVERY TIME!! They are my go to dealership. I recommend them to everyone
Prompt and professional service Been working with Charles for a few years now. He provides excellent service.
VW Covina offers a fantastic and positive car shopping experience. Noah is the friendliest and very honest car salesman I have ever met. His communication is steadfast and efficient. I was driving 1 hour away to shop at VW Covina and Noah made sure that the car I was driving up to see and purchase, was available and Noah did all he could by quickly responding to all of my questions before I arrived at the dealership. Noah’s transparent, friendly communicative demeanor is why I drove 1 hour away to test drive the car I wanted, and actually purchase it. Noah ... Read More Google - Apr 14, 2025
Honest, kind, appreciative I feel like I can trust what Ruben says at he has always been honest with me. I don't feel upsold or pushed to have more work done than is needed. Ruben makes me feel valued as a customer and is consistently kind.
Excellent Service! The service guys are efficient!! I am happy with my vw, it's running great!!
I must say I had a great experience at Covina Volkswagen . Kevin called me prior to appointment time to confirm my appointment . Once I arrived at dealership Anoush was ready for me with my vehicle in interest , she was very helpful and understanding with some concerns I had . Very generous and patient overall appointment went very well as well with the help of Ali !!!! What a great experience everything went by so smooth and fast great personalities from both of them . Great Team work from Anoush & Ali !!! I highly recommend Covina Volkswagen . Car shopping can be stressful and draining ... Read More Google - Apr 9, 2025
Absolutely a great experience with Noah our salesman and Avi in finance. Honest, clear, with no bad surprises. Having sold cars for many years they are highly recommended.
My appt was for 10am, car wasn’t ready until 2:15pm. What is the point of an appointment then?
Good experience. Noah and Ali were fantastic to work with. The dealership did everything they promised. Explained everything and were clear with their pricing. That's rare nowadays.
Clean fast service. The service person was very nice the car was cleaned and the seat was in the right wplac3
This is my first time in a Volkswagen dealer. It was an amazing experience. Me as a Honda Lover, I didn’t know that I could love any other car as much as I love my VW now. My sales person, she’s the one who made me love this car. Anoush Sahakyan is amazing, she’s knowledgeable and answered all my questions. She Went out of her way to make sure that I get the best service and experience in Volkswagen Covina. Thank you so much.
Charles and the service team are top notch. Covina VW is always on point. Always satisfied with them
I appreciate the honest and excellent communication from the service department and the fast and high-quality maintenance and repair work of the mechanics. Always feel welcomed with friendly smiles and great customer service overall… I wouldn’t have my VW serviced anywhere else!
Ruben’s service advisor is great help. Visited three times for scheduled maintenance and recalls since I got the VW. Had no issues with each visit.
Super fast work and gave a loaner! Very friendly and helpful staff
Great service team. Great communication with Service writers. Work done on time as promised .very clean and updated service lobby.
Very professional and courteous. First class! I highly recommend to everyone. They really took care of me.
Charles was fantastic with me and very polite. The car was given to me every quick
Overall, I think the sales team (Kevin, Kory, Yasmine, Anoush) went above and beyond in accommodating my requests, which I truly appreciate. That said, there were some communication and transparency issues along the way that caused frustration. I believe this reflects more of a training opportunity than intentional oversight.
For those considering purchasing a vehicle here, especially a used one, I’d recommend doing your due diligence and confirming that everyone is aligned on what’s included.
Lastly, I want to give a shoutout to Jesse in the service department—his customer service was excellent and really stood out in ... Read More Google - Mar 23, 2025
I was greeted so nicely here, Angelica's vibe is what made me want to stay and buy a car. She makes you feel good about your purchase and will help you get the best deal.
Quick and easy and helpful Erick is the man
Ali and Nour took very good care of me Everything was legit Fast paced And I’m highly satisfied with my experience I found them on Craigslist so I was a little hesitant with the process but when I came into the branch they took very good care of me 5Star
I was able to negotiate a great deal on a new VW with them after texting with them over a week. They beat the offer a local dealer offered. Once I arrived, it was a smooth process. No last minute surprises. I would buy from them again.
My car was due for a recall repair. I got a loaner while my car went to a safety recall. Staff was very attentive and understanding.
Very nice!
Charles and staff at Covina Volkswagen service are professional, knowledgeable and great to work with. Our 2018 Atlas have 80K miles and I feel confident that we will double or triple that mileage because of the great care that they have provided us with the recommended services over the years.
Straight forward and honest. Ruben took care of me. Will definitely go back to this dealership
Not satisfied. mistakes made during new lease process.They tried to recover in small ways but I felt they could have done more
The most pleasant shopping experience and the most competitive pricing. Anoush ensured excellent communication and that I was comfortable from beginning to end. Korey and Laura were also able to find me a better interest rate than what I had walked in with. A sincere thank you to everyone. They have my business as a VW fan. -Arturo
Charles an rubin been great for last 15 yrs Always helpfull keep my vw running good
Friendly and professional agents . They have finished the services on my car on time and complete
Special thanks to Nora, a very professional team. I were enjoying
Greatest experience ever. Great friendly professional people including Nour , Ali and all people involved in making the deal
They are courteous and very thorough and honest. Charles is very knowledgeable and professional. The service manager worked with me and I so appreciate that. Thanks again. 😌
The service took several hours and the it was professional and friendly. Keep up the good job. Thank you!
Easiest truck buying experience my husband and I have ever had!! Thank you Anoush!
As always the service team is on point. I always a have a wonderful experience with Covina VW
Super friendly employees who made the whole thing very easy. Would definitely recommend to others!
Great customer service, definitely recommend ask for Angelica best sells person.
The staff at this dealership were outstanding! Very professional, friendly, and welcoming Thank you! Must visit dealer
Brought my GTI in for an oil change and other services and I was very pleased with Ruben's outstanding customer service. I didn't purchase my vehicle from Covina, but I will be bringing it back for all my maintenance needs in the future. Keep up the good work team.
All are nice. The place is clean. I like the coffee as well. Charles is great!
Thanks for your help with the Truck
Prompt service, clean space to wait, friendly personnel , good telephone skills! My car gets washed when it gets service !
Took them 5 hours to do an oil change and I had set an appointment through the phone.
The dealership is very clean, nice waiting area and the service advisor was very helpful. I never feel like they are trying to upsell me. Very nice video of your car about the service. They provide Lyft service if needed.
Our salesperson Nora really knew her product. Very professional & courteous. Just wish the paperwork process was faster
Really enjoyed going to the dealership! Everyone was friendly, and David the salesperson was great and very helpful in explaining everything to me!! Had a fast and smooth process!
They made leasing a car a very pleasant experience!
Great customer service, Ruben is great and very professional. Fast and friendly staff, tha k you
Great experience with a warranty repair. Dropped car off and it was done in about an hour.
Good, reliable service. I just get in front of the TV and watch something, at dealership, before you know it's time to go.
Best experience at a dealer I’ve ever had. I had an appointment with Noah but I was greeted by a saleswoman and she walked me all the way to Noah’s desk instead of brushing me off. Noah was very helpful and friendly and worked hard to make a deal with me along with his sales manager. Even the finance manager, Ali, was amazing. In the end we were able to make a deal and I drove off with the car I wanted. 10/10
Had the greatest experience.at this dealership ever . Great bunch of friendly professional people which included Nour, Ali, Shaun, and Kevin who worked behind the scene to make the deal with his magic numbers making customer feeling and leaving happy with the best deal in town. . Don't be surprised if we are coming back for more deals for my other children. Thank you for the best experience at a dealership ever
Very overpriced but average dealership service center prices, I guess. Not very wallet friendly. Charles is a nice advisor.
My third VW purchase and the first time with Covina Volkswagen. Best car buying experience I have ever had,, ever. From the sales staff, to management and finance and the detail department. Exceptional Job. If you’re looking to buy or lease a VW, call Covina Volkswagen first. Best price, best service and best experience
Way too long to complete paperwork. It took over 3 hours after we decide to purchase the truck