Customer service was great! They were patient, understanding and accomodating. They tried their best to help me with my vehicle service needs in a timely manner and kept me updated as much possible.
I love my new Tiguan and Kevin was super helpful answering all our questions.
The reason I chose this rating is simply for the professional care and attention I receive from Ruben Sandoval, his professional demeanor, attentive attitude to understanding me as a customer is outstanding. This is the reason I continue to have my vehicle serviced at Bozzani VW.
Professional, very understanding of our concerns and addressed our issues. Vehicle was serviced in a timely manner. And was provided with a ride home. The facility was clean and organized.
Everything was perfect, the team was very patient and polite and helped me through the process of getting my new car!
My wife and I bought here our first VW ID4 and everything went perfectly! We came in and drove away in our new car in an hour! Gustavo , Bryan and Lorenzo were very helpful all the way. Thanks a lot!
Everyone was great. Place is clean. Everyone super nice. Kept me posted on what was going on.
The service was very professional and friendly. Thank you!
Great Customer Service!!!
Service Staff exceptionally responsive, video of work to be done, Every thing outlined up front, no surprises, finished always as promised.
Charles L is just a really good service guy.
The service department is great especially Charles Liautaud!
Prompt, professional, service was done prior to promised time.
They met me right away when I drove up. They completed the work timely and gave a good report. The Lyft service was greatly appreciated.
Overall great customer service and assisted me with getting home while my car was in queue.
(Translated by Google) Very good service attentive friendly (Original) Muy buen servicio atentos amables
Your service department does not let down. Professional and informative. Great customer service
I had excellent service, so I chose the highest possible rating.
Excellent service from sales Caleb and his team!!
Your sales person Gus helped us get into a car we have been dying to purchase for some time. Overall the service was amazing. Digitally signing everything was a game changer as well. Loved not having to wait for paper to be printed.
I got in for an oil change and did not spend up to 20 mins. Quite a quick turn around
Appointment availability and great personalities. 👍
Like the fact that you guy send me text messages when I'm due for a service call.
I really appreciate the cuality of the service on my car. Nobody knows VW s like the dealership and I understand they have the mechanics tools and the professional human knowledge better than no one to help me out with my car problems. Thank you so much today I drive my car with confidence knowing everything is alright. Luis
I liked getting the video of the under carriage of the car. I wish that if you have an appointment for an oil change that they get it in and do it right away. I was there for almost 2 hours. That is a little inconvenient to go to the dealer.
Caleb at Covina VW is a professional and courteous
Between Cody, Kevin and Laura they where able to get me the terms that I needed to walk out with a brand new 22' Tiguan. I was very satisfied with the trade in value that was offered to help with the down payment. Very honest and would suggest anyone who's looking for car to give them a shot.
Excellent Customer Service with the Sales Rep as well as the Manager who is easy to talk with. I got everything I need to close the sale after going through several dealerships. Will definitely buy here again when their Electric Vehicles become available. Thank you VW West Covina Team!!!
It was a fantastic buying experience. The salesperson (Gustavo) was great. I would definitely recommend Gustavo and Covina VW to my friend's and Family.
The process was so smooth. Great rate, great price. Shout out to Eric for his excellent service. He went above and beyond for me. I had a great experience
Everything went quite well. My key was made in 45 minutes, as promised by the service advisor. Everyone was professional and courteous.
Great dealership and purchasing experience. Caleb, Laura, and Kory know how to make customers happy.
(Translated by Google) Very kind all the employees thank you very much (Original) Muy amables todos los empleados muchas gracias
Charles Liautaud was very helpful and courteous. He even found a replacement wheel for me in less than a day. I will be back for further service for my Golf R.
Prompt, friendly service. Clean lobby at dealership and clean restrooms. Complimentary coffee
All service consultants team, especially Jessie and Ruben, have consistently been very accommodating, friendly and always take ownership of my issues at hand, since 2000 when I bought my 1st VW. And that was 3 VWs ago! Very happy with VW products, it's values, and services.
Jessie, Ruben are very friendly and accommodating. Pete the mechanic does excellent work.
My check engine light was on while I was close to Covina. I was out of town and basically needed all the carbon buildup from my engine cleaned before I could make my way back to Northern California. I dropped the car off the next morning and picked it up early afternoon the next day. I'm a queer woman of color and had no problems whatsoever. I highly recommend them.
All my experience with Covina VW have more then meet expectations.
I made my appointment online and they took me in as soon as I arrived. They recommended additional service but weren't aggressive or overbearing about it, which I appreciated. I usually try to avoid the dealership service departments because of their hard sell tactics. I appreciated their subtlety.
Great customer service by Charles everytime
My request for service was accommodated right away for fixing a nail in the tire flat. Within 15-minutes of my call, I was at the dealer registering for service.
David, our sales representative was very attentive, thoughtful, and truly listened to our hopes for a car purchase, which had limitations due to our family budget.
Great purchasing experience love no pressure sales Thank you David for you awesome service and explaining everything about ID4 Great financial team they can be little faster 😉 Very clean dealership modern design well organized Clean bathrooms Overall great experience definitely go back for another car
Used to get my jetta serviced there never had bad experience also recently stopped in cuz I'm car shopping didn't find anything and even on the car shopping side of it also a good experience.🤙
Awesome dealership. Great staff in sales and service. Always a friendly comfortable environment.
Where do I begin. If I could I would give this place a higher rating. The building itself is beautiful, clean, very well taken care of. The staff was amazing, my favorite had to be Kevin. He was an absolute blast to work with, he took everything I said into consideration, he wasn’t pushy at all. I was stuck in a Volkswagen lease and they helped me out of it and into something I truly love and happy with. I love Volkswagen and once I’m ready to purchase again I will definitely be coming back here. I truly ...
Very helpful sales people. Eric
Special thanks to Kevin for all his patience & help. My dad loves his new Tiguan & feels very safe in it. Highly recommend Covina VW & will continue to do business with them for upcoming years.
I needed a proof of correction certificate for a recall on my vehicle. I had completed this when I was living in Dallas, but needed a certificate from Ca since I moved back. I spoke to Brandon and he was not just super helpful but he was so kind and has such a pleasant speaking voice. He went above and beyond to get this done very quickly. If every customer service was executed the way he delivered I think this world would be a better place. Kindness goes a long way. The overall staff was generally helpful as well. Even ...
Customer service is always great
Our family has been coming to Bozzani for well over 30 years. My father bought a Porsche from Bozzani Porsche when it was a Porsche dealership. I purchased my first Jetta from Bozzani in 2007, and purchased another one in 2018. I get great service, I get taken care of promptly, and the gentlemen (3) at the service desk, all three of them, are great to work with. I’ve been working with Charles Liataud for 10 years. My car is always clean when I get it back, and he always does a fantastic job to get my price down. This is what excellence looks ...
Mrs Peggy Abbott is an honest, knowledgeable, straight forward Woman. Always has her clients best interest first and foremost. Works extremely hard and diligently for her clients!! God bless you for helping me earn so much in just few days. i will forever remain loyal and always invest with her. contact her Email: [email protected] WhatsApp +14752951383.
They helped me out with my car, I'm very grateful
I have bought two Jettas from Bozzani Volkswagen and they have the best service. The service guys are the best. Always treated good at this dealership. Just had my car serviced there the other day.
Excellent service and friendly staff.
This guy Charles is very helpful and has a lot of knowledge about things related to Volkswagen cars in general and he’s very friendly.if you stop by here make sure you ask for Charles.
Thqe service was excellent!!! I was in and out in no time
Very nice dealership. Friendly people and nice cars.
Had my car serviced. Contact person has been Ruben. Kept me updated as to process of 5 year service. Friendliness excellent.
Daniel and his manager was nice.
I just bought a VW JETTA from Bozzani VW in Covina. Frank Muñiz and Laura Mahecha helped with the purchase. I am extremely happy with their professionalism and friendliness. I highly encourage anybody to pay them a visit. You will not be disappointed. Laura in Finance made the paperwork process really easy and fast. Mr. Bozzani thanked us personally for the business. Now, that is awesome service!!
Excellent service provided by Dennis walker Derek Reyes Colleen Sanifilippo Staff at The Service Counter Staff at the Parts Counter They all deserve to have 10 of or 10 as they go out of their way to provide the highest quality service with the most respectful way. And I am sure it is all because of the Mr. Bozzani's Leadership and Coaching to have such excellent staff. Bravo and thank you making this car buying experience so pleasant and easy. Alex E
Thank you Kevin and the store manager, me and my husband traded in our Ford edge and now we are driving our new 2021 vw atlas.
I have had many VWs and I have always had service at Bozzani. Charles and Ruben , they are the coolest guys in the service industry. Honest, friendly and easy going, no pressure. What more can u ask for ? Car wash, repaired right the first time ? It's all there. I, myself am a Service Advisor and have been in the automotive industry well over 20 years. I'm always hoping they'll hire me one day. Bozzani is definitely a place I would like to work at. I leased my last VW from Derek . He made the process so easy...and ...
We were pleased with the service we received from Derek Reyes and Andrew Barros. My daughter was very happy with her first new vehicle. The car was even delivered to my daughter’s work since she was working the day we agreed on a deal. High five to Andrew!
Went to look for a Volkswagen. And Erik showed me the Tiguan and then he introduced me to Anthony the Sales Manager and he explained everything to me, I had a lot of questions. The overall process was quick and I received an awesome deal on it. Thank you to the both of you.
Needed to do some Smog related and repairs for a lack of power on my VW Beetle. Took several days to determine what was wrong and to get the parts and do all the testing. Charles is a great service person but the labor cost was very high which always hurts but was able to get some good coupons to help a little, Also tI noticed hey put on over 100 miles on the odometer when I got it back so that was concerning as it seemed excessive even though they had to do tests to confirm the issues were resolved. ...
Samantha was very friendly, helpful patience person. We drove around show us lots of cars. We had her going back n fourth. I would go back to buy another car there. All good service.
Had the best encounter again the service here gets better and better every time I come. Never have me do something I don't need to do either.
Recently took my VW Rabbit into Bolzanni VW for service after the check engine light came on. Just like for my regular service visits, they did a great job. Solid, efficient, and courteous service. I highly recommend Bolzanni!
Ruben went above and beyond to make sure my car was taken care of quickly and efficiently. He's upfront and honest with everything that is being done with the car.
The service department always does a stellar job. The service is top notch and always completed on time. I drive a lot of miles in my work and it's reassuring that my car is dependable.
Trustworthy and very honest people from sales to service center highly recommended. I got a very good discount on my purchase of golf Wolfsburg edition
I honestly can't say enough good things about this particular VW dealership... When I went to buy my VW Jetta almost 6 years ago, I had really done my homework on the car I wanted to puchase, right down to what each package offered in detail. I went to Bozzani first to get my feelers out. Everything went well, but I still wanted to see what other dealerships (I don't mess around when it comes to money; I knew what I wanted and how much I was willing to pay.) My next stop was another VW dealership. Let's ...
I had my Jetta worked on a few weeks ago and I was very happy with the service. They kept me fully informed and the service was done the same day. Great service and friendly staff. Highly recommend.